TruckX is an IoT Platform for mid-size fleet management company. It provides ELD Compliance, Dashcam, Asset Tracking, Sensors of all the assets owned by a fleet company — in one platform. When I joined the company, the average assets per partner was around 15. I was hired to scale the platfrom so it can cater more than 100 assets as well as country-level operations. The goal was to make it enterprise SaaS platform.
Stakeholder & User Interviews
To understand the tech feasibility & business needs, I conducted the workshop session with tech, CSM & Product Leads. Later I interviewed some of the customer POCs to haver a better understanding of their needs and pain points.
Some Major Findings
| • Scale for the future |
| • Provide better context |
| • Improve discoverability of assets & alerts |
| • Advance search (Location + Alerts + Status + Assets ID) |
| • Improve discoverability of assets & alerts |
| • Better & Transparent Communication |
| • Improve discoverability of assets & alerts |
| • More details about assets and timelines events |
Users Interview Findings
Most of the users highlighted below mentioned problems with the current system.
In the current system, it is very hard to find asset location and there is no way you can overview multiple assets in one glance
David K. Spencer
I have to communicate with driver and it is very hard to send them documents over email or WhatsApp.
Russel Tyrrell
There is no way I can search for assets which have done some violations. I have to check them one by one to know more details
Floyd Merryman
Flow Explainer Video
Designs
Country-level map showing all the assets with their current location and status
Assets overview with all the critical information like Hour of Service (HOS), Violations, Current Speed & Location.
Filter assets on the bases of their status and violation
Assets page for detailed timeline and recorded video for violations
Violation video recorded through smart dashcam
Forced view
Internal chat for better communication with drivers and managers which also supports file sharing
